Privacy Policy

Last updated: September 15, 2026

Fast Cell Repair (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit shop.fastcellrepair.ca, make a purchase, or contact us.

1. Information We Collect

Depending on how you interact with our store, we may collect:

Contact information: Your name, email address, telephone number, and billing and shipping addresses.
Order information: Products purchased, transaction references, payment status, delivery details, and return or warranty requests.
Account information: Information you provide when creating or managing a customer account.
Communications: Information you share through enquiries, support requests, or product reviews.
Technical information: Your IP address, browser type, device information, pages visited, and interactions with our website.

The payment information processed depends on the payment method you select at checkout. Payment service providers process information needed to complete your transaction, and we use transaction records to confirm payments, manage orders, and handle refunds.

2. How We Use Your Information

We use personal information to:

Process payments and fulfil orders.
Arrange shipping, delivery, or collection.
Send order confirmations and service updates.
Manage customer accounts and respond to enquiries.
Handle returns, refunds, and warranty requests.
Maintain website functionality and improve the shopping experience.
Detect and prevent fraud, misuse, and security incidents.
Meet applicable legal, accounting, and recordkeeping obligations.

Where permitted by law and with consent where required, we may send promotional communications. You can unsubscribe using the instructions included in those messages.

3. Consent and Your Choices

We obtain consent for the collection, use, and disclosure of personal information where required by applicable law. The form of consent depends on the sensitivity of the information and the circumstances.

You may withdraw consent for certain uses by contacting us. Withdrawal is subject to legal or contractual restrictions and reasonable notice. If information is necessary to complete an order or provide a service, withdrawing consent may affect our ability to fulfil that request.

Unsubscribing from promotional messages does not stop essential communications about your orders or customer service requests.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain your shopping cart, support checkout, remember preferences, and protect the website.

You can manage cookies through your browser settings and, where available, our website’s cookie controls. Blocking essential cookies may affect features such as your cart or checkout.

5. How We Share Information

We may share relevant personal information with service providers that help us operate our store, including providers of payment processing, shipping, website hosting, IT support, and customer communications.

We limit sharing to what is needed for the relevant service and require appropriate protection of personal information.

We may also disclose information when required or permitted by law, to respond to valid legal requests, or to protect our customers, business, and legal rights.

If our business is involved in a merger, acquisition, or sale, personal information may be disclosed or transferred subject to applicable privacy requirements.

6. Processing Outside Canada

Some service providers may store or process personal information outside your province or outside Canada. Where this occurs, information may be subject to the laws of that jurisdiction, including lawful access by courts or public authorities.

You may contact us for information about our service providers and cross-border processing practices.

7. Information Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, dispute resolution, and applicable legal or accounting requirements.

When information is no longer required, we securely delete it, anonymize it, or dispose of it appropriately.

8. Information Security

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information we hold. Access is limited to those who need it for authorized purposes.

No method of online transmission or electronic storage is completely secure.

9. Access, Corrections, and Privacy Requests

Subject to applicable law, you may request access to your personal information, ask us to correct inaccuracies, withdraw consent, or raise a concern about our privacy practices.

You may also request deletion of information we no longer need. Some records may need to be retained for legal or legitimate business purposes.

To make a request, contact us using the details below. We may need to verify your identity before responding. We will respond within the time limits required by applicable law.

If your concern remains unresolved, you may contact the relevant provincial privacy commissioner or the Office of the Privacy Commissioner of Canada.

10. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will appear on this page with a revised date. Where required, we will provide additional notice or obtain consent for material changes.